Refund & Cancellation Policy for Quash
This Refund and Cancellation Policy (“Policy”) outlines the terms and conditions governing refunds and cancellations for the Quash application (“Quash”) provided by Quash. It’s essential to read and understand this Policy before using Quash. By using Quash, you agree to abide by this Policy.
1. Cancellation
1.1. You may cancel your subscription to Quash at any time. The cancellation will take effect at the end of your current billing cycle.
1.2. To cancel your subscription, please follow the provided instructions within the Quash application or contact our customer support.
2. Refund
2.1. Quash offers a refund under specific conditions. You may be eligible for a refund in the following circumstances:
- a. Within the first 10 days of your initial subscription, you are eligible for a full refund if you are dissatisfied with Quash’s performance and functionalities. After 10 days, no refunds will be provided for the initial subscription.
- b. For subscription renewals, if you request a refund within 3 days from the renewal date, you will receive a refund for that renewal period.
2.2. To request a refund, please contact our customer support and provide a valid reason for your refund request. We will review your request and process it in accordance with this Policy.
3. No Refund in Specific Cases
3.1. Quash does not offer refunds in the following cases:
- a. If you have violated these Terms or the Quash Terms of Use.
- b. If you have used Quash in a manner that caused harm or disruption to the application or its users.
- c. For any subscription period beyond the 3-day window following a renewal.
4. Refund Processing
4.1. Refunds will be processed to the original payment method used for the subscription. The processing time for refunds may vary from 5-15 business working days depending on your payment provider.
5. Changes to Subscription
5.1. You may change your subscription plan at any time. Any change will take effect at the end of your current billing cycle.
6. Contact Information
6.1. If you have any questions or need to initiate a cancellation or refund request, please contact our customer support at hello@quashbugs.com.
By using Quash, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. This Policy ensures transparency and fairness in our refund and cancellation procedures. If you have any concerns or require clarification regarding this Policy, we encourage you to reach out to our customer support before proceeding with any refund or cancellation requests.
