Privacy Policy for Quash

Introduction

By using the www.quashbugs.com or www.app.quashbugs.com website (“Site”), and any related services and/or features (together with the Site, the "Service") you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you have any questions or comments about this Privacy Policy or our use of your data, please contact us at hello@quashbugs.com.

Scope

This Privacy Policy covers Quash’s treatment of personal data ("Personal Data") that Quash gathers when you access or otherwise use the Service. It explains what data we collect, why we collect the data, how it is used and your rights and choices. Our use of this information is governed by our agreement with the applicable customer and the customer’s privacy policies. We do not control and are not responsible for the privacy policies or privacy practices of our customers or any other third parties. We encourage you to review any such policies or practices that apply to you carefully.

1. What Personal Data does Quash collect?

Information That You Provide To Us. Quash collects the information you voluntarily submit to the Service as follows:

• Account Creation - We may collect information when you create your account, including your name, email address, organisation’s name
• Payment Information - We may collect information and details associated with your purchases, including payment-related information collected by our third-party payment processors on our behalf. We do not directly collect or store any payment card information, but may receive billing address or other non-sensitive information associated with your payment card from our third-party processors.
• Your Communications With Us - We collect Personal Data that is entered on our Site or is sent to us electronically when you request customer or technical support, request a product demo, register for a webinar or other event, complete any “free text” boxes in our forms (for example, support request or survey submission), apply for a job, or otherwise communicate with us.
• User-Generated Content - We may collect Personal Data voluntarily disclosed by you on our forums, blogs and our other areas of the Service to which you can post information and materials.

Information Received From Third-Party Services. If you connect to the Service using credentials from a third-party service or sign-in services such as OAuth (for example, login with a GitHub or Google account), these services will authenticate a user’s identity and provide the user with the option to share certain Personal Data, such as name and email address(es), with us.

Automatically Collected Data. Whenever you interact with the Service, we automatically receive and store certain types of information including information that your browser automatically sends. Such information may include your IP address (which is briefly collected to identify the country you are connecting from at the time you visit the Site, after which the IP address is deleted), domain server, and type of Internet browser.

In addition, we may collect service-related, diagnostic, and performance information. This includes high level information about your activity (such as diagnostic, crash, and performance logs and reports).

We may also collect general device information when you access or use the Service. This may include your operating system, device connectivity, and other general diagnostic data. We do not collect device IDs or other specific device identification data.

Cookies and Similar Technologies. Like many online services, we may use tracking technologies, such as cookies and similar technologies (e.g. web beacons and pixels) in order to automatically collect and store this information. Specifically, we may use the following technologies:

• Cookies, which are text files that websites store on a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating analytics and online advertising.
• Local storage technologies, like HTML5 and Flash, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser in connection with specific applications.
• Web beacons, also known as pixel tags or clear GIFs, which are used to demonstrate that a webpage or email address was accessed or opened, or that certain content was viewed or clicked.

You can control your cookies by setting your browser to not accept cookies, but this may limit your ability to use our services.

2. How does Quash use the information it collects?

We may use your personal information for the following purposes or as otherwise described at the time of collection:

• To Provide the Service: We may use your information to:
  • Provide, operate and improve the Service and our business;
  • Enable security features of the Service, including to combat spam, malware, and other security risks;
  • Communicate with you about the Service, including by responding to your requests and support inquiries, and sending announcements, updates, and security alerts; and
  • Understand your needs and interests, and personalize your experience with the Service.
• Research and development: This includes to:
  • Track and analyze your interactions with the Service to better understand how to improve performance and customer experience;
  • Improve and develop new products and services; and
  • Ensure quality control.
• Compliance, fraud prevention, and safety: To protect you and the Service, we may use your information to:
  • Comply with applicable laws, regulatory requirements, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
  • Prevent potentially prohibited or illegal activities;
  • Enforce our Terms of Service; and
  • Protect the safety of any person, to address fraud, security, or technical issues, or to protect the Company’s rights or property.
• Marketing: We may use your contact details to tell you about services we believe will be of interest to you, upcoming events or other promotions. If we do so, each marketing communication we send you will contain instructions permitting you to "opt-out" of receiving future marketing communications. Note however that as a user of our services you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. Moreover, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

Where required by applicable law (for example, if you are an individual in the EU), we will only send you marketing information by email if you consent to us doing so at the time you provide us with your Personal Data. When you provide us with your consent to be contacted for marketing purposes, you have the right to withdraw your consent at any time by following the instructions to “opt-out” of receiving marketing communication in each marketing email we send you or by contacting us as indicated below.

With your consent: In some cases, we may specifically ask for your consent to collect, use or share your personal information, such as when required by law.

To create anonymous, aggregated or de-identified data: We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.

3. Will Quash share any of the personal data it receives?

Quash only shares Personal Data with other companies or individuals outside of Quash in the following circumstances:

• Feedback: You've shared your information as a result of giving feedback within an application using the Service. We only share this information with the developer of the application, in order to assist you and the developer in communicating.
• Vendors, Consultants and Other Third-Party Service Providers: Quash, like many businesses, sometimes hires other companies to perform certain business-related functions: website analytics companies, providers of digital advertising services, our hosting and cloud computing service providers, providers of CRM, marketing and sales software solutions, providers of billing and processing payments functions. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific functions. Pursuant to our instructions, these parties may access, process or store Personal Data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
• Protection of Quash and Others: We may release Personal Data when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of Quash, our employees, our users, or others.
• Business Transfers: If Quash or substantially all of its assets were acquired, or in the unlikely event that Quash goes out of business or enters bankruptcy, Personal Data about our customers would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Quash may continue to use your Personal Data as set forth in this Privacy Policy.
• With Your Consent: Except as set forth above, you will be notified when your Personal Data may be shared with third parties and will be able to prevent the sharing of this information according to the applicable law.

4. Data Retention

We will keep your Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, while we have a legitimate business need to do so, or as required by law (e.g. for tax, legal, accounting or other purposes), whichever is the longer.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt-out of receiving these communications and in accordance with our policies.

To determine the appropriate retention period for your Personal Data, we will consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we use your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances, we may anonymize your Personal Data so that it can no longer be associated with you, in which case it is no longer Personal Data.

5. Conditions of Use

If you decide to access or use the Service, such access and use and any possible dispute over privacy are subject to this Privacy Policy, including limitations on damages and disclaimer of warranties to the extent permitted by the applicable law.

6. Third Party Website/Services

The Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Quash control, and by providing these links we do not imply that we endorse or have reviewed these other websites or the services offered through them. The information that you share with such websites will be governed by the specific privacy policies and terms of service of the third-party websites and not by this Privacy Policy. Quash is not responsible for the privacy or security practices or the content of such websites.

7. Information Security

We take care to protect your Personal Data against unauthorized access to or unauthorized alteration, disclosure or destruction, through appropriate security measures. These include internal reviews of our data collection, storage and processing practices and security measures, including encryption and physical security measures to guard against unauthorized access to systems where we store Personal Data.

8. Changes to this Privacy Policy

You have the following choices with respect to your Personal Data:

• Email Communications: If you do not wish to receive marketing communications from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future marketing emails. Note that you will continue to receive transaction-related emails regarding the Service you have requested. We may also send you certain non-promotional communications regarding us and the Service, and you will not be able to opt out of those communications (e.g., updates to our Terms of Service or this Privacy Policy).
• “Do Not Track”: Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
• Cookies and Interest-Based Advertising: You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. However, if you adjust your preferences, the Service may not work properly. Please note you must separately opt out in each browser and on each device.
• Mobile Settings: You can use your mobile device settings to limit use of the identifier(s) associated with your device for interest-based advertising purposes and for location tracking.
• Declining to provide information: We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
• Delete your content or close your account: You can choose to delete certain content through your account. If you wish to request to close your account, please contact us at hello@quashbugs.com.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us as described below. We will make every effort to resolve your concerns.

Contact: hello@quashbugs.com